communication skills
How to Get (and Keep) a Conversation Going
Conversations don’t fail because we have nothing to say. They often stall because we ask questions that accidentally shut them down. Think about how often we ask questions that
How To Offer Unsolicited Feedback
There have been many times when people have come up to me after a talk to tell me what they got out of it, how much the content resonated, and
What Kind of Listener Are You?
If communication is the foundation of every relationship, then listening is the part most of us overestimate. We think we’re good at it. We nod. We make eye contact.
Being interrupted, dismissed, or diminished? Try these 4 strategies.
Those of you who’ve seen me in person know that I’m not the tallest person. So not surprising that a reader reached out with this problem: I’m a stereotypical
Disagreement Doesn’t Have to Mean Disconnection
My clients inspire me. They also laugh at me because I get excited when I come up with something that will not only help them but is a great model
Unhappy at work? This may be to blame.
I’m sure you’ve heard some version of the phrase, “You reap what you sow,” or “What goes around comes around,” or even “Karma’s a bitch.” There are so many idioms
When Small Talk Falls Flat: How to Create Real Conversations
Small talk is often where conversation begins — but it’s not where connection lives. You’ve likely been there: you run into a colleague, client, or peer. You exchange pleasantries.
What “Silent and “Listen” Can Teach Us About Leadership
Have you ever noticed that the words “silent” and “listen” are made up of the exact same letters? I stumbled across this little linguistic coincidence recently, and it stopped
Before You Fix It: Ask This Question First
My natural inclination, when someone comes to me with a problem, is to immediately jump into action mode. Thinking to myself, “What can I do? How can I make this